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Frequently Asked Questions

Answers to your frequently asked questions and details about out shipping and return policies.

SHIPPING & PACKING


Do you ship worldwide?

We do ship worldwide, and shipping is FREE!

How do you pack artwork safely?

Artworks are professionally and securely packed in-house. Prints are generally packed in wide durable tubes. Where appropriate, some artworks are shipped flat or packed in a wooden crate.

Are artworks insured during transit?

We insure all artworks for their full value in the unlikely event that the artwork is damaged during transit.

Do you provide tracking?

We provide tracking information as soon as the artwork has been dispatched. All artwork will require a signature at its destination.


PAYMENTS & RETURNS


Which payment methods are accepted?

We accept payment by all major credit and debit cards.

What is your return policy?

If you are unhappy with your artwork, you have the right to return the item within seven days of receipt. Any product that is returned must be in the same condition and packaging it was delivered in. Refund will be issued upon receipt of the returned item.

Return shipping charges are the responsibility of the customer. Obtaining proof of postage and adequate insurance is recommended. We are not responsible for any damage or loss in transit.

Postage will be refunded only if goods are faulty or an error has been made on our part.

What do I do if artwork arrives damaged?

We pack artwork carefully to ensure it is shipped in pristine condition. In the unlikely event that a piece is damaged in transit, you will be eligible for a replacement or a refund if a replacement is not available. Artwork and packing is photographed prior to being dispatched as proof of condition and to avoid dispute.


AUTHENTICITY


How do you guarantee artwork authenticity?

All artwork sold on this website is the genuine and authentic work of Wisamun Sitthiket. All artworks are hand-signed by the artist prior to being shipped.


ART ADVISORY & AFTER CARE


How should I store my artwork?

We’d advise you to remove artwork from tubes at your earliest convenience. Whilst a print can stay in a tube for the short term, it should not be seen as a long-term storage solution. It is preferable that an artwork is allowed to uncurl naturally before being framed. An un-framed artwork should otherwise be kept in a flat file.

How should I frame my artwork?

We’d encourage you to frame artwork to conservation standards using a reputable framer. Choosing a sympathetic frame can drastically change the look and feel of an artwork for the better. We are always happy to offer our recommendations.

How can I ensure the artwork remains in pristine condition during its lifetime?

Unfortunately, many great artworks have been permanently damaged over the years due to being kept in inadequate conditions. To avoid sunlight discoloration, use UV protected glazing for your artwork and keep away from a direct light source. Do not hang artwork close to a heat source or an area of high moisture. Paper can be very sensitive to moisture and is susceptible to damp. Finally, ensure artwork is hung according to the weight of the piece using high quality fixtures.